Privacy Policy

Introduction

This privacy policy explains how serene-cedar collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details
• Email address
• Service preferences and property requirements
• Any additional information you choose to provide in enquiry forms

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about properties and services
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit enquiry forms or agree to communications
• Legitimate interests: To operate our business and provide services you request
• Legal obligation: To comply with applicable laws and regulations

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorised personnel.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years from last contact.

Your Rights

Under data protection legislation, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

Third-Party Services

We do not sell or rent your personal information to third parties. We may share information with service providers who assist in operating our website or conducting our business, subject to confidentiality obligations.

Cookies and Tracking

Our website uses cookies to enhance user experience. You can control cookie preferences through our cookie banner. For detailed information, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or to exercise your data rights, please contact us at [email protected].